(Archived) Military and First Responder - Intake Coordinator

Overview

Help for Heroes - Military and First Responder Intake Coordinator

Springstone, Inc.

Plano, TX

We have a special culture at Springstone and our vision is Changing People’s Lives®. We work every day to fulfill that vision by building and operating innovative behavioral hospitals and outpatient locations that feature attractive design, nurturing environments, quality programming and a patient-centric approach that delivers superior outcomes.

The Help for Heroes® program was created to address the unique needs of military personnel, veterans, first responders and other high-risk frontline professionals. Through our specialized treatment tracks, individuals can overcome challenges brought on by repeated exposure to stress and trauma in the line of duty. Help for Heroes® provides treatment and therapy specifically geared for people who routinely face trauma, physical and mental stress, and life-threatening situations.

We are seeking an Intake Coordinator to facilitate, support, and assist the Help for Heroes intake process. This position will facilitate the intake process between the Help for Heroes team and military base referral personnel, command and/or service members. This role reports to the National Director of Operations for Help for Heroes.

• Communicate with Springstone facilities regarding new and pending intake referrals and make all necessary arrangements including travel, gathering all necessary information, paperwork, etc.
• Follow up on pending referrals.
• Ensure processes, plans, and policies align with the company's philosophy and objectives.
• Ensure Help for Heroes patients were admitted in a timely manner and update all necessary parties.
• Facilitate, coordinate, and arrange all incoming travel arrangements for the service members from their base to a specific Springstone facility while on call.
• Reports to the National Director of Operations for Help for Heroes on matters related to systems and protocols in order to optimize processes and strengthen collaboration between the One Call team, military base referrals and hospitals.
• Ensure that each admission related call is accurately entered into Medik, an appointment is made, and the referral documents are faxed/emailed to the appropriate facility.
• Respond to all incoming Help for Heroes calls/inquiries in real time.
• Work schedule to include ‘on call’ time which could encompass weekdays, weeknights/overnight, weekends and holidays.

Education: Bachelor's degree in Psychology, Social Work, Business/Healthcare Administration, or related field required.

Experience: 3+ years of clinical/hospital-setting experience is preferred.

License: Valid driver’s license preferred

Other: Excellent verbal/written communication skills, comfortable with communication with the military, exceptional customer service skills, ensures compliance with all applicable national and state legal requirements for Call Center operations, such as HIPAA privacy, etc.