Manager of Clinical Operations

Manager of Clinical Operations

Fairland, CA

About Our Client

Our Client’s Mission is to successfully restore our patient’s quality of life through superior clinical care while creating an environment that inspires our team to develop and achieve their professional aspirations.

Our Vision is to BE the BEST rehab provider in the communities we serve.

Job Summary:

Responsible for managing the clinical operations of multiple centers within a narrowly defined geographic market under the supervision of the Clinical Operations Director (COD). The span of control is between 4 and 8 centers, including Center Manager responsibilities of one center. The Manager of Clinical Operations will achieve specific financial, employee relations, customer service and clinical metrics through strong leadership and effective management of staff and customers.

Essential Functions:

 Responsibilities of include the management of operations of four to eight centers. Assure efficient caseload management and scheduling of patients within centers assigned.

 Manage practice to meet or exceed financial objectives. Participate in the development of financial goals/center assigned. Manage labor costs and ensure that clinicians report required information accurately and on time.

 Conduct monthly clinical operations meeting with each Center Manager. Employ effective, clinically focused communications skills to ensure clinician follow through with effective clinical practice management procedures.

 Assist COD in managing new facility start ups.

 Provide clinical treatment coverage as required for a narrowly defined geographic market and act as Center Manager of assigned clinic. Patient care and administrative duty ratios of 50%, respectively.

 Ensure all Rehab Agency, State, Federal and local regulations, policies, procedures and patient care standards are met in assigned centers. Serve as a clinical resource and effectively implement Rehab programs, clinical pathways and treatment protocols as indicated.

 Identify open positions and assist in selection of clinical staff in conjunction with Center Manager. Assist in staff orientation and training.

 Conduct accurate and timely Performance Planning & Reviews (PP&R) of Center Managers with specific focus on development plans. Provide professional development opportunities for staff, including participation in local and regional professional meetings, conferences and college relations activities. Coordinate patient care development opportunities for clinical staff as appropriate and recommend staff for recognition of outstanding performance and achievement.

 Manage all employee relations issues and ensure compliance with equitable application of Human Resource Policy and Procedures; seek assistance of Human Resources when needed. Monitor and accomplish area-specific retention objectives within assigned centers.

 Conduct routine and quarterly quality assurance and corporate compliance audits as assigned. Ensure compliance with health and safety policies and procedures on an annual basis.

 Periodically (at least quarterly) review results of outcome program measures and develop plans to improve patient care where needed. Develop plans of action and ensure good outcomes of deficiencies noted in routine and investigative compliance audits.

 Attend center staff meetings on a periodic basis. Attend marketing, public relations and in-service programs in partnership with staff as appropriate.

 Ensure strong physician and payer relations and coordinate implementation of clinical specialty programs as requested by the customer.

 Participate and lead annual Patient Care Committee and sub-committee meetings; communicate and develop working relationships with Agency Medical Directors.

 Plan and coordinate clinic and market-specific marketing and relationship building activities with Center Managers, COD and Business Development team.

 Performs other duties or special projects as assigned.

Required Skills & Abilities:

 Strong interpersonal, oral and written communication skills.

 Ability to evaluate and monitor clinical capabilities and skill levels.

 Strong customer service orientation.

 Ability to develop and execute business plans and achieve strategic marketing and operating goals.

 Excellent verbal and written communication skills.

 Ability to manage, develop and motivate employees.

 Flexibility in dealing with simultaneous projects, issues and timelines.

 Understanding of and ability to manage quantitative business and clinical information effectively. Ability to prepare, interpret and analyze branch financial statements.

 Proficiency in Microsoft Office suite technologies (i.e., Word, Excel, PowerPoint) and Outlook

Required Credentials:

 Entry-Level Professional Degree in Physical Therapy or Occupational Therapy

 Current valid professional license in associated clinical discipline (PT or OT)

 Minimum five years of clinical expertise, including two years of successful clinical operations management.