This job is archived
(Archived) Clinical Technology Support Manager
Job Description
Overview
The clinical technology area supports the company clinical and operations teams in providing Medical and Behavioral Healthcare to patients in facilities. This position is responsible for supervising a team of specialists. Responsible for discovering ways to quantify accuracy, consistency and timeliness of support delivered. Define and execute measurable support outcomes to improve services.
Qualifications
Education:
- Associates Degree, Bachelors Degree preferred
Experience:
- Preferred experience in clinical setting
- Minimum 10 years customer support experience
- Minimum 3 years management experience
- Knowledge of EHR systems, applications preferred
Licenses/Certifications:
- None required
Responsibilities
- Define, implement, and own the overall strategy and vision for support of clinical enterprise applications, including EHR systems, mobile applications, and other clinical technology product lines
- Define, track, and improve Key Performance Indicators relating to timely and effective administration of customer support
- Continually refine and improve support process to meet the needs of our evolving customer base
- Work closely with L1 Support Manager, Implementation Managers and the rest of the Clinical Technology team to triage escalated issues and provide support for deployment of new product feature sets.
- Document repeatable best practices for application configuration and for tackling application issues as they arise.
Wellpath is an EOE/Minorities/Females/Vet/Disability Employer