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(Archived) Application Support Tech

Last Updated: 2/18/19

Job Description

Company Introduction

Wellpath is the leader in the delivery of technology and healthcare services to public health clients across the U.S. Wellpath IT is recognized as the gold standard in the delivery of Electronic Health Records, Patient Management Systems, and Healthcare Analytics to the populations it services. This exciting industry provides opportunities to create and innovate in ways most don’t realize.

Our IT culture is open, collaborative and fast paced. We use current web and mobile technologies, with plenty of opportunities for learning, leadership and career growth. At Wellpath you can directly contribute to the success of the team and products.

If you seek to help others while creating the most up to date healthcare technology, check out our current openings and see if Wellpath is the place where you can realize your potential.

Overview

Our Application Support Specialist provides end user training and technical support for Wellpath software applications, including medical records, utilization management and timekeeping. Creates and maintains training materials and user documentation along with testing applications and providing written evaluations and test results to developers. Prepares post-implementation reports reviewing relevant events and improvements for future implementations while maintaining effective communication with facility and administrative and managerial personnel.

Qualifications

Education:

  • College Degree

Experience:

  • 3+ years in a technical support role
  • 2+ years in a Correctional Healthcare role
  • Current knowledge of PCs, Windows Operating Systems and Microsoft Knowledge
  • Ability to speak and train comfortably, with technical and non-technical users

Licenses/Certifications:

  • Must obtain and maintain security clearance

Responsibilities

  1. Responsible for end user training and technical support for the Wellpath applications, E-Chart, U-Care, Kronos Time Keeper and Kronos HR.
  2. Provide end user training and technical support for Wellpath Applications.
  3. Create training materials and user manuals for Wellpath software applications.
  4. Write and maintain functional and technical specifications and operating documentation.
  5. Respond to clients within timeframes dictated by the severity of the problem.

Wellpath is an EOE/Minorities/Females/Vet/Disability Employer

Company Details

Nashville, Tennessee, United States
Introducing Wellpath, the newly combined Correct Care Solutions and Correctional Medical Group Companies. From two organizations that shared a “patients-first” philosophy, a new company emerges to transform healthcare through innovative public/private healthcare partnerships. Simply put, we are the best at what we do with the top healthcare talent, leading-edge programs and advanced technology. We...