Admin (Medical Office)

Admin - experience the Matrix Providers Advantage. We support our employees with an accessible dedicated representative to assist you throughout the duration of your contract. We firmly believe that a healthy work/life balance enables you to perform at your best. Our mission is to serve America’s military family by aligning exceptional healthcare workers like you with rewarding career opportunities. Come home to Matrix.

We are hiring an Admin to join our team of talented medical professionals, to conduct a one-time, non-treatment Veteran Disability Exam in Manhattan, NY.

This is an entry-level position, 0-2 years in office Admin experience.

• Employment Status: Full-Time W2 Employee
• Compensation: This is a salaried/hourly position.
• Schedule: Full-Time, Monday - Friday, day shift
• Benefits: Competitive financial package with a comprehensive insurance package including health, dental, vision, and life coverage.
  • Accrued Paid Time Off (PTO)
  • Paid Holidays
  • 401(k) Plan

Requirements: The Admin must have and meet the following:

High School Diploma or GED Required.

• High School Diploma or GED required.
• Individuals must be able to work independently and as part of a team, have good interpersonal skills and a willingness to be flexible and adapt to changing situations.
• Candidates must possess computer skills: Microsoft Office Suite programs, Gmail and Google Drive, setting up printers, troubleshooting internet issues, ability to learn new programs and systems.
• This job may require sitting for long periods, bending, twisting and occasionally lifting/carrying more than 50 pounds.

• General Summary of Position The Clinical Office Administrator performs administrative duties in a healthcare setting. Duties may include, greeting veterans, effectively managing office functions, ensuring exam entry is complete, telephone and clerical support.

Admin Responsibilities:

• Receives and screens telephone calls and visitors to the office. Determines the need(s) of the caller/visitor and addresses them accordingly, providing information per organization policy. Takes and forwards messages.

• Makes appointment confirmation phone calls. Provide instructions to patient, explain an upcoming exam, and/or answer questions.

• Make call outs to veteran if exam date and time needs to be modified same day.

• Greets Veterans by completing check-in process and performs necessary screenings for appointments. Obtains necessary demographic information, signatures, copies, etc. Verifies all information.

• Maintains compliance files, records, logs, charts in accordance with Optum Serve and Federal, State, and Local regulatory, contractual, and organizational guidelines including HIPAA as outlined in training and policies/procedures, quality assurance and improvement processes.

• Maintains and orders supplies for personnel/department as needed or requested.

• Receives and opens incoming mail and packages. Reviews, sorts, and directs to the appropriate person.

• Acts as point of contact for repairs, installations, record retrieval and other company needs.

• Assists with orientation for new staff and practitioners.

• Contacts IT for assistance with issues in the office.

• Performs light cleaning and sanitization of common areas and front desk area.

• Chaperone exams as requested by examiner and exam type.

• Performs any other duties as directed by Optum Serve leadership.

Key Attributes:

• Excellent critical thinking, problem solving, verbal and written communication skills, in addition to patience and a high-level of customer service to all attendees and fellow staff.

• Always acts professionally with minimal supervision as a representative of Optum Serve.

• Possesses strong organizational skills and the ability to prioritize, solve moderately complex problems while working both independently and collaboratively with others.

• Organizes workload, sets priorities, completes assignments in a timely manner and utilizes resources appropriately while complying with organizational standards.

• Dedicated to building rapport with team members, patients, and the management team by demonstrating a strong customer service orientation and a continuous positive image of Optum Serve.

• Accountability to be punctual and abide by work schedule.

Matrix Providers is an equal-opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For our EEO Policy Statement, please see [Register to View] To learn more about our Benefits Packages, please see [Register to View]

Matrix Providers endeavors to make [Register to View] accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please get in touch with our Recruiting Hotline Number, 1-[Register to View] , TTY LINE, [Register to View] . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.