(Archived) Customer Service Representative Job

Why You’ll Love this Job

Are you a friendly, outgoing person with a passion for helping others? Are you happiest when you are multi-tasking and staying busy? Does a career in the aviation field sound exciting? If so, we are looking for someone with your qualities to fill our Customer Service Representative role. Join a company where you are part of a unique team and where you also can shine as an individual while working closely with passengers and pilots, and communicating with aircraft. Come on board today!

Job Duties and Responsibilities

Customer Service Representative:

We are currently seeking self-motivated, safety minded, positive, enthusiastic individuals to become part of our customer-service oriented team. Our success is made possible by three things: our passion for people, our passion for service, and our tireless effort to be a leader. As a customer service representative, responsibilities will include, but are not limited to:

• Assisting private aircraft passengers and crews
• Assisting internal customers and teammates
• Making hotel, car and catering reservations
• Answering telephones
• Taking and dispatching aircraft fuel orders
• Ensuring the accuracy of information through various means of communication (radio, telephone, electronic, etc.)
• Communicating with aircraft via radio
• Processing sales transactions
• Working closely with line service technicians and pilots to ensure all customer needs are met
• Working simultaneously with all team members to provide superior customer service

Qualifications

• Valid drivers license
• 18 years of age
• High school diploma
• Customer service/hospitality experience is preferred
• Experience in the aviation industry is desired but not required
• An extensive safety and customer-service training program is provided
• Schedule flexibility is a must, as most FBOs operate 24 hours a day, 365 days a year
• Candidates need to possess a strong sense of safety and customer service
• Customer service entails displaying amiable character under stressful situations, while satisfying the safety and service needs of each customer
• Candidate must have a passion for outstanding customer service, good problem-solving abilities, the ability to prioritize multiple tasks simultaneously, and excellent communication skills

#TA

About TalentCare

TalentCare is a disruptive, data-driven healthcare recruiting firm with clinical and non-clinical positions nationwide. You will hear about exclusive, direct hire job openings that provide you career mobility and growth. With TalentCare on your side, you are:

• Matched with jobs based on advanced predictive analytics, so you will fit and perform well
• Hired directly by the client company, whether full-time or part-time
• Never hounded by other firms about our job openings – they’re all 100% exclusive