(Archived) Patient Service Assistant

Position Overview: The Patient Service Assistant will provide scheduling, provide clear patient information, while supporting the Physician(s) and enforcing the collection policy and procedures for CareMount Medical.

Essential Duties and Responsibilities (including but not limited to the following):

• Accepts telephone calls, tasks, Rx renewal requests and emails from Patients, portal, providers or other staff about patients with various levels of acuity and types of medical concerns in a timely and professional manner.
• Responds to patient inquiries on a timely basis with accuracy and efficiency.
• Promote clear and coherent verbal communication following an appropriate line of questioning.
• Assess the patient based on their own evaluation, concerns, and responses to questions.
• Evaluate the significance of the patient's concerns and determine if a medical appointment, referral to providers in the practice, or with/per the doctor refer to Urgent Care/ ER as needed.
• Thorough documentation in the EHR to provide clear communication of what took place in the encounter, what action was taken, and the response to that action.
• Utilize the EHR to access patient records and to review a database of possible conditions, relatable signs and symptoms, and evidence-based treatments.
• Determine with the doctor, the necessary follow-up for medical diagnoses and symptoms over the phone.
• Provide clear patient information, thorough patient education, and recommendations for the next steps to take.
• Provide excellent customer service
• Provide patient appointment and procedure scheduling both on telephone and also with direct patient interaction in office
• Reschedule patient appointments as needed using NextGen system.
• Must possess strong interpersonal skills to communicate effectively with patients, co-workers, Management Staff, and Physicians.
• Assist supervisor and Manager with coverage as needed.
• Provide procedure instructions, communicate patient financial responsibility.
• Demonstrate professionalism in appearance and actions with patients, staff, Physicians and Administrators at all times.
• Maintains confidentiality of patient information
• Assures that patients have all information they need so that they will arrive on time and prepared for their procedures and that the hospital has all of the information required to bill properly for its services
• Receives requests to schedule procedures from physician offices and patients and schedules the procedure according to the availability of the various departments
• Other duties as assigned.

Full COVID-19 vaccination is an essential requirement of this role. CareMount will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.

All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. CareMount is an EO employer – M/F/Veteran/Disability