This job is archived
(Archived) Phone Intake Counselor
Job Description
Overview
Mental Health Phone Intake Counselor at Springstone
Full-Time, Second Shift
Downtown Louisville, KY
Are you looking to join a growing company whose mission is to help others? Springstone is an innovative and expanding national behavioral health hospital system. Our state-of-the-art treatment facilities provide evidenced-based, mental health and addiction care to those in need throughout the United States. Our call center is located in Louisville, Kentucky, and we are currently seeking candidates for a full-time, mental health phone intake counselor.
This position requires the ability to provide prompt, high-quality, compassionate assistance and crisis services. This is a full-time counseling position that includes working some weekends and holidays.
The successful candidate must complete a 90-day (+/-) training period on-site at our call center. Once training is satisfactorily completed, the position can/will transition to remote work.
- Working with a highly engaged staff
- Flexible scheduling
- Career growth
- Competitive compensation
- Daily Pay - We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule
Position Details
- The phone counselor takes calls from those seeking assistance from our behavioral health hospitals and refers them to the proper resources.
- The counselor addresses crisis calls in a professional manner and uses stabilization techniques to address caller issues.
- Communicates effectively with hospital staff members in the locations where the patient will be further assisted.
Qualifications
- BSW or Bachelor’s degree in Psychology or a related field.
- Experience with case management and crisis intervention a plus.
Company Details
