(Archived) Case Manager

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The primary duty of Case Managers is to meet and to work with consumers to gather information, to assess each consumer’s needs, to assess the costs of care, to prepare a plan of care, and to identify and to implement services to meet the consumer’s needs. Case Managers do not personally deliver or administer services to the consumers, but are responsible for planning and helping to obtain those services from third-party service providers.

Case Managers do not operate pursuant to written protocols or formulas. Rather, Case Managers draw upon their education and experience to identify and to procure whatever group of services may be appropriate for each consumer, maximizing that consumer’s ability to live outside an institution (such as a group home, assisted living center, nursing home, or state hospital). Case Managers may seek information and input from colleagues and other resources, but are independently responsible for developing a plan of care for each consumer. Each plan of care is, by necessity, driven by the individual needs and abilities of the consumer. A plan of care may include services such as advocacy/case management, independent living skills training, peer support, physical therapy, cognitive therapy, speech therapy, occupational therapy, or vocational rehabilitation.

Case Managers also monitor the delivery of services in coordination with the consumer and third-party service providers. In addition, Case Managers assist consumers with related matters, including consumers’ eligibility for benefits through Medicaid, Medicare, Social Security, and private insurance.

Case Managers perform their work free from direct supervision. Case Managers develop and implement plans of care without the requirement of approval by a superior, but their work is regularly reviewed by a Company vice president for quality and timeliness. The Company prefers that Case Managers have a bachelor’s degree in social services or one to three years of related experience.

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