(Archived) Patient Coordinator

Patient Coordinator

Akahi Associates, LLC is seeking a highly qualified Patient Coordinator to work at our client site the National Institutes of Health, Clinical Center-Pediatric Service in Bethesda, MD. This is a full-time position with benefits. 40 hours per week, Monday – Friday.

TASKS/SERVICES. The contractor shall:

• Provide clinical operations services in support of the overall functions of The Pediatric Service.
• Create a new patient document checklist for each patient who presents for evaluation.
• Create and complete an intake form including demographics and contact information as well as patient physician contact information.
• Contact new patients to schedule initial appointments and confirm follow-up appointments and clinic schedules.
• Create and mail schedule and new patient packet containing information related to release of medical information at the NIH to the patient.
• Plan patient travel and arrange accommodations for patients and their families.
• Request medical records, pathology slides, reports, and other clinical materials and documents from the patient’s physician and other caregivers and deliver to appropriate NIH recipients.
• Obtain patient consent and knowledge regarding protocol compliance.
• Provide a detailed patient visit schedule to the patient, patient guardian (if appropriate).
• Confirm all scheduled appointments; send appointment reminders to patients and distribute weekly clinical schedules to appropriate staff.
• Communicate effectively with patients, nurses, fellows and Principal Investigators and other clinical staff in a professional and timely manner.
• Complete shipping and commercial invoice forms, assemble and send sample kits, packages and letters and mail (domestically or internationally).
• Assist research staff with safety and regulatory monitoring.
• Screen calls from patients, physicians and callers from the public; forward to appropriate staff members; update patient telephone directory as needed.
• Patient recruitment for various studies.
• Data management.
• Scheduling appointments, work with logistics such as travel and lodging, medical records, and interacting with patients and clinical staff.

DELIVERABLES. Upon request, the contractor shall provide documentation evidence of any and/or all work product, including, but not limited to, the following tasks:

• Work products and documents relate to supporting the multidisciplinary health care team and will work with a variety of other members from the team; communicating and collaborating with the multidisciplinary research team to develop patient management strategies.
• Work products and documents relate to serving as an advisor for a specified patient population, independently assessing acute and non-acute clinical problems and toxicities, and appropriately consulting medical staff colleagues; serving as a patient advocate along with other health care professionals.

• Work products and documents relate to predicting and analyze trends in patient conditions and develops a patient management plan in response to the data obtained;

• Work products and documents relate to designing, implementing and evaluating complex protocols and manages challenging patient or protocol populations.
• Work products and documents relate to supporting patient admissions, transfers and discharges; supporting and advising on appropriate studies.

CERTIFICATIONS, LICENSE, PHYSICAL REQUIREMENTS OR OTHER EXPERTISE REQUIRED. The contractor must have:

• Bachelor’s degree in Life Sciences or other related discipline.
• Minimum of two (2) years of experience working in clinical research and or patient care and coordination.
• Working knowledge of Adobe Pro, Microsoft emails and Excel

• Experience in research recruitment, consent, and compliance. Experience in data management.

The position has been posted through the AIS job board platforms that share positions with social media sites, major job board aggregators, and search engines.

For further information, to view the EEO Is The Law poster. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Only qualified individuals who are being considered will be contacted for an interview.