(Archived) Patient Scheduler in Surgery/Procedure Department urgently needed in Beverly Hills, CA

Location

Beverly Hills, CA

Type of Employment

Contract Hire

Employer Info

Our client has clinical programs ranging from primary care to specialized treatments for rare, complex, and advanced illnesses. In addition, it serves the community through its Medical Network and through wide-ranging programs that improve the health of the most vulnerable residents of Los Angeles. Those services include community health programs offered in local schools, senior centers, and community centers to give underserved residents access to free health education, screenings, and immunizations.

Job Summary

We are looking for individuals to join our client’s team as Scheduling Coordinator. The position is to schedule orthopedic surgeries at a busy sports medicine and general ortho practice. As a member of the patient care team and the primary point of patient contact, the Surgery/ Procedure Scheduler is responsible for positive patient relations, proper telephone communication, appointment scheduling, patient registration, as well as payment and co-payment collection. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.

Job Description

• Greet patients and assist in resolving patient concerns and escalating as appropriate
• Check patients in/out and collect co-payments, give receipts, and reconcile payments
• Verify patient demographics and insurance information in CS-Link/Epic
• Schedule appointments, complete patient registration, collect patient payments, and provide a high level of patient service
• Assist with the management of physician schedules and identify opportunities for improvement
• Process and track referrals and authorizations for various insurance types
• Manage patient care flow and assist with monitoring CS-Link message pools and standard work
• Handle patient/provider correspondence
• Explain polices, procedures, or services to patients
• Sanitize workspace using provided supplies and following department guidelines

Skills Required

• Perform basic statistical calculations on data for reports and presentations.
• Perform specialized administrative duties required to support the specific program area, using discretion to make judgments based on operating guidelines.
• Compile and maintain information that may require web or library researching, gathering, compiling, and updating data and records.
• Must have experience with scheduling in EPIC.
• Experience with medical insurance, referral processes, and benefit plans
• Ability to read, understand, and respond to detailed oral and written instructions
• MUST have surgery scheduling experience

Education/Training/Certifications

• High school diploma, GED or equivalent
• 6+ months recent experience working in an outpatient clinic or medical office setting

Preferred:

• Associates degree or higher college education
• 2+ years’ recent experience working as a Surgery/Procedure Scheduler in an outpatient medical office setting in any capacity (can train for orthopedic surgery scheduling)

Additional Requirements

• Adhere to company guidelines regarding COVID compliance
• Experience with CS-Link/Epic
• Understanding of medical terminology
• Shift: 08:00 - 17:00

Pay Rate

• $19.50 per hour