(Archived) Patient Appointment Clerk (PAS)

Patient Appointment Clerk (PAS) job in Colorado Springs, Colorado.

The Patient Appointment Clerk (PAS) position is on Fort Carson Army Base. The Center operates under the extensive military medical system that provides services to active duty service members, military retirees, and their families.

The Patient Appointment Clerk (PAS) position provides customer service, referral tracking, referral appointments and scheduling, and reporting activities. This position supports the daily functions of specialty care referral appointing, referral review and coordination, beneficiary counseling and referral tracking.

This is a very busy call center. If you have previously applied and are still interested in this new opening, we welcome you to apply again.

The Patient Appointment Clerk (PAS) position Qualifications:

• 6 months customer service related industry experience
• Excellent telephone customer service skills
• Medical Office scheduling - highly preferred
• HIPAA and TriCare knowledge - highly preferred
• Strong Computer proficiency (Microsoft applications, WPM requirements, and operations requirements)
• High School Diploma or GED
• US Citizen
• English language proficiency requirements

Patient Appointment Clerk job Responsibilities:

• Make clinical appointments and coordinate appointments with other direct care facilities as required.
• Appointments shall be made following MTF-provided appointing criteria and comply with Military Health System (MHS) access to care standards.
• Determines patient eligibility for services and arranges and schedules medical appointments for referred care.
• Validate eligibility Defense Eligibility Report System.
• Proficiency is required in the use of all updated clinical scheduling software packages, such as DEERS and AHLTA
• Contact patients to schedule, reschedule, and/or cancel appointments.
• Must adhere to outlined timeframes for scheduling purposes.
• Must have the ability to understand the entire functioning of the scheduling unit and be able to understand the importance of each aspect of their duties as it affects the entire operation.
• Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).
• Ensures referral results are returned to the referring provider and to the medical record within required timelines. Assists with follow up, written or verbal, as necessary.

Patient Appointment Clerk position benefits:

• Competitive compensation
• Paid Time Off (PTO)
• Paid Holidays
• Medical, Dental & Vision plans Opportunity to provide services to Military members and their families!