(Archived) Medical Assistant Lead

JOB SUMMARY:

In addition to performing Medical Support Specialist duties, acts as Lead for Medical Support Specialist staff and assists Center Administrator in accordance with Concentra policies, practices, procedures and applicable regulations.

Ensures the delivery of exceptional customer service by putting all customers (internal and external) first and displaying:

A healing focus
A selfless heart
A tireless resolve
MAJOR DUTIES AND RESPONSIBILITIES:

Supports patient care delivery and adapts procedures and care to patient needs.
Performs various administrative tasks including:
Assisting in maintaining pharmacy inventory within computerized Center management software application.
Assisting in managing center medical inventory including ordering and receipt of medical and lab supplies appliances and medications.
Assisting in ensuring all medical equipment in Center is well maintained including scheduled and required calibrations.
Assisting in managing patient flow within the Center ensuring maximum efficiency of care and minimization of patient wait times within treatment areas.
Distributes and adapts workload based on patient volume, staff competency and case complexity.
Obtains additional certifications available to medical assistants that improve the quality of patient care experience within the Concentra environment.
Trains and/or mentors new and current Medical Support Specialists in procedures, systems, policies and practices.
Provides input into performance appraisal documentation.
Performs duties to achieve or exceed established service standards.
Performs other duties, as assigned.